Full time
Bayside & South Eastern Suburbs, Melbourne VIC
Posted 6 months ago

Sales Support Specialist 3 roles

Sales Support – Sales Team

Sales Support – Resellers Team

Sales and Customer Services

Permanent Position in the Caulfield Location

Experience with a product related consumable preferred.

Career Opportunities

Great team culture

About the Company

Our client is a well-known supplier of the finest quality and design of Architectural products.

Due to the company’s continued growth, they are seeking enthusiastic and passionate Sales Support Specialists to assist the Sales Team, the Resellers Team and the Sales and Customer Service.

3 Positions Available

1. Sales Support Specialist for the Sales Team

Reporting directly to the Sales Manager you will be responsible for supporting and managing all the sales representatives’ activities through the business.

Key Activities:

Provide customer service internal and externally.

Responsible for supporting day-to-day activities of the sales team.

Working with the customer base on behalf of the sales team

Order Entry, Invoicing and Dispatch

Work with schedules & plans developed by the sales team for the customer.

Liaise with marketing to ensure sales team marketing requirement are completed.

Provide customer service to prospective and existing customers.

Service prospective and existing customers in the showroom

Liaise with dispatch/ warehouse re: deliveries, ETA’s, backorders and dispatch.

Provide technical support to the sales team and customer network via phone and email.

2. Sales Support Specialist for the Resellers

Reporting directly to the Sales Manager you will be responsible for supporting and managing the reseller / distribution network Australia wide.

Key Activities:

Take total ownership of the reseller network.

Provide customer service internal and externally.

Responsible for day-to-day reseller support activity

Reseller Order Entry, Invoicing and Dispatch

Interstate travel required to train and support the resellers.

Provide product training and marketing assistance to the resellers network.

Liaise with marketing to ensure reseller marketing requirement are completed.

Provide customer service to prospective and existing reseller customers.

Liaise with dispatch/ warehouse re: deliveries, ETA’s, backorders and dispatch.

Provide technical support to the resellers network via phone and email.

3. Sales and Customer Service Specialist

Reporting directly to the Sales Manager you will be the face to the company, manage all inbound traffic and showroom sales & service actives. You will be responsible for showroom sales, customer enquiries, walk in traffic, administration tasks, sales support activities, email and phone management functions.

Key Activities:

Responsible for all showroom sales and activities

Provide customer service to prospective customers via showroom, email and the phone.

Reception actives, become the face to the company.

Manage and direct public inbound activities and direct to correct staff member.

General customer service support

Order Entry, Invoicing and Dispatch

General sales administration duties Inc filing etc.

Assist with all marketing activities.

Supporting the sales team in day-to-day actives

Liaise with dispatch/ warehouse re: deliveries, ETA’s, backorders and dispatch.

The ideal candidate for these roles, you will have:

An energetic and professional attitude and be motivated to own and manage the responsibility of the role.

Must be a sale minded and customer service focused individual.

Must be technically minded and have skill to match.

Previous product-based sales experience

Comprehensive understanding of B2C/B2B sales markets

A capability to think outside the box.

Strong computer skills

Experience with order entry and invoicing, MYOB experience ideal but not essential

Remuneration will be commensurate with the candidate’s abilities and experience.

A job with variety and career prospects awaits. Forward your resume to tsmith@justrecruitment.com.au

Job Features

Job Category

Administration, Sales

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